Insights

Notes on what AI tells your customers, and the content operation that keeps those answers traceable.

ResearchOct 16, 2026George LewisOperations
Which AI model should write our docs? We tested it
When introducing AI into a content production workflow, evaluations typically centre around which model or agent to use. We went a step further, and tested what difference the choice of model used for each step in the workflow makes to the overall quality and efficiency.
- research
- ai
- ai-authoring
- llm
- information-design
ResearchSep 25, 2026George LewisOperations
Will our style guide help an AI author? We tested it
What happens when you give an AI authoring agent the same information design assets you give your writers?
- research
- ai
- information-design
- governance
BlogSep 1, 2026George LewisOperations
The pillars of quality for tech docs work for AI authors too
Ask an AI assistant to write a manual and it will; but it will do it differently each time. Use the information models, style guides and taxonomies your writers already have to control an AI assistant.
- ai
- information-design
- governance
- style-guides